Reference: Write Off Uncollectible Receivables Process Model - Page 3 for the business process diagram associated with this activity.Actor/Role: CSRDescription: Based on established business rules, the CSR or Authorized User evaluates the customer's account and associated Service Agreements to determine if Write Off is required. Control Central Alerts, and other Dashboard information assist the CSR or Authorized User. The CSR or Authorized User will review and consider Service Agreement Status, Customer Contacts, Account Financial History, Credit and Collection Activities and other pertinent information.
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